Tag: twitter

Chris Anderson on "Delivering on the Promise of Gov 2.0"

Chris Anderson, of Wired magazine and “The Long Tail” fame, was the keynote speaker at FOSE this morning. He spoke on “For the People and By the People: Delivering on the Promise of Gov 2.0”.

Anderson started off with an interesting example – the infamous Twitter fail whale. Countless users have bemoaned the unreliability of Twitter, though in fact, the service has been down only occasionally and it’s gotten dramatically better of late. He contrasted this with a couple of stories about government sites. In the first, he had to pay taxes in Delaware for his corporation but their web site was down for the entire weekend before his taxes were due. In another example, he wanted to pay a traffic ticket he received in Truckee, CA, but the town did not take credit cards online, something a teenager could’ve set up. These are much more critical tasks than updating your Twitter feed.

Four Web Rules of the Google Generation

In Anderson’s view, the Google Generation (those who grew up with the Internet) expects government sites to work as well as commercial sites. But I think any regular user of the web thinks this way, no matter the age. He listed four rules of the Google Generation. This is what they expect:

  1. Everything should work all the time. 
  2. If you can’t find it on Google, it doesn’t exist. 
  3. Meet us where we live (Facebook, Flickr, Twitter).
  4. We want to interact with your content.

Unfortunately, as Anderson listed in his Delaware example, not everything works all the time on .gov sites. Also, while optimizing your content for Google is a great idea, not all .gov sites do this and some government content is hidden in databases which Google has a hard time searching. There are just a few examples of government in Facebook or Flickr though this is a common practice in the .com and .org worlds. And the idea of people discussing, rating, ranking and remixing government content on a .gov site is something I’ve never seen before (but would love to). Continue reading “Chris Anderson on "Delivering on the Promise of Gov 2.0"”

More Thoughts on Transparency Camp 09

Some more random thoughts about Transparency Camp 09. Here are my big take-aways from the conference.

Excitement: There’s a tremendous amount of enthusiasm among enlightened advocates of government transparency, fueled by the election of Obama and the mainstreaming of Web 2.0 tools like blogging. There’s a real can-do spirit, which is in marked contrast to continuing bad news about the economy. 

The Importance of Free Beer: How do you get people to hang out after the formal sessions of a conference, for a further exchange of ideas? You offer them free beer, of course (courtesy of Peter Corbett). I saw this at SXSW too. The convivial sharing of booze leads people to make connections they never would’ve made.

Twitter is Useful: This micro-blogging service was a great utility during the conference. Attendees tagged their tweets with #tcamp09, which enabled anyone (even people not at the conference) to see what attendees were saying about the sessions.

Macs are Everywhere: I was pleased to see so many Macs at the conference. The facility at GW had outlets at every table and wifi was available as well, which led to a proliferation of laptops, the majority of which were Macs.

Education is Needed: Advocates of open and accessible government need to learn more about the near infinite complexities of government policies and procedures. A host of rules limit what government can do online. Also, there’s not “one government” as Jeff Levy from EPA repeated over and over. Different government agencies have different IT policies and requirements. Pity the poor developer who wants to create a web application for all of government. 

As someone with a background in government and nonprofit web sites, I got a tremendous amount out of this conference. Attending events like this, you come away with renewed excitement about the possibilities of the web and a host of new ideas to explore.

Transparency Camp 09: Pushing Government Forward

What’s Transparency Camp?  

This un-conference is about convening a trans-partisan tribe of open government advocates from all walks — government representatives, technologists, developers, NGOs, wonks and activists — to share knowledge on how to use new technologies to make our government transparent and meaningfully accessible to the public.

In practice, this meant a very smart and dedicated group of government and non-government techies devoted their weekend to collaborating, brainstorming and scheming new ways to make government more open and accessible to all of us. What was unique about the un-conference was that it was open and collaborative, where the people in the audience were just as smart as the “experts” presenting. It was also made up as it went along, as topics and panels were put together on the fly, in response to the interests and passions of the attendees.

I attended because I used to be a government web site manager and think that government sites can be better. And that they should be better, for they are paid for by taxpayers. In one session I was in, the question was asked, “What can the public do to make .gov sites better?”

My answer is to keep pushing. There are numerous barriers to improving government sites, from IT security to policy, that can only be overcome through public pressure. The public needs to demand sites that are easier to use and more efficiently managed. Why can’t .gov be like Google?

Perhaps more importantly, the creative, risk-taking spirit of events like Transparency Camp needs to be encouraged within government. There are a lot of very talented people within government who want to blog, use Twitter, publish data in open formats, create mashups and experiment with new technology to better serve taxpayers. These people need to be empowered so that they can more effectively communicate the work of government to the public that pays for it.

Pimp My Nonprofit: Student Movement for Real Change

Last night, I attended “Pimp My Nonprofit,” an event by NetSquared DC designed to help a worthy nonprofit better use technology. More than thirty people with a wide range of online marketing skills and interests took part in this meetup at the Affinity Lab in Adams Morgan. Drinks and snacks, key to any brainstorming session, were provided by GeniusRocket.

The nonprofit to be pimped was Student Movement for Real Change (SMRC), an organization that was founded to connect American college students with schools in Africa that need assistance. Students apply for internships that, “provide college students on-the-ground development experience, cultural immersion, and the necessary leadership skills to develop sustainable projects that address local needs through a 6 or 8 week internship (depending on the community) in developing communities” to quote the SMRC web site. Continue reading “Pimp My Nonprofit: Student Movement for Real Change”

How I Learned to Love Twitter

I was at SXSW last year when Twitter launched.  They had monitors outside conference rooms showing “tweets” from users, little random bits of text unfurling on a screen.  I thought it was interesting, like a bad stream of consciousness novel, but didn’t see the point.  Why would I want to let the world know about the trivia of my life?

Twitter won a SXSW Web Award, in the blog category.  The founders gave a clever acceptance speech – in less than 140 characters.

Still, I was unconvinced until a few weeks ago when my buddy Neil suggested that I try it. He and his hard-working IT colleagues use it to keep track of one another across a busy college campus.

That seemed useful so I tried it out.  I found that several other of my friends and colleagues were already on Twitter and it’s been really interesting to discover the projects that they’re working on.  It’s helped me make connections and get good ideas.  For example, I found out that:

Despite the fact that Twitter is not 100% reliable (a real danger, one that doomed Friendster), its simplicity and utility make it a very attractive tool for web workers.  
Note: this post was inspired by the excellent 101 Uses for Twitter.

 

How Much Time Does Web 2.0 Take?

I twitter, post pictures on Flickr, comment on other people’s blogs and write my own blog postings. More than once, I’ve been asked, “How much time does that take?”

Really, not much.  5-10 hours a week at most, time that I’d otherwise spend watching TV, I’m sure. Museum 2.0 has a great post on how much time Web 2.0 really takes and includes a handy chart showing how much time each tactic can take.

And how did I find this article?  Twitter.  The author, Nina Simon, is a Twitter friend of a friend of a friend.