rants Archives - Page 9 of 12

Adapt to Customers or Perish

It doesn’t matter what your business model is as a photographer. It matters what the customer’s buying model is.

The above bit of wisdom is by Guy Kawasaki, who is quoted in an interesting article on rethinking photography business models.

These days, just about the only way photographers can make a living is by shooting weddings. But brides are creatures of our modern age too and are balking at some of the more old-fashioned elements of the business. Scott Bourne writes:

Gone are the days when we can just send some negatives to the lab, order some cheap 8×10 prints, put them in a black folder, mark them up 400 percent and call it a day.

Instead, brides want everything done digitally. They want all the pictures taken during the ceremony burned onto a CD. They even want the unprocessed files so that they can Photoshop them on their own.

Photographers must adapt to what customers want in order to survive.

I see the same thing in the book publishing business. Customers have e-readers, wonderful devices that allow them to buy books instantly. They don’t believe that e-books should be as expensive as print. While publishers may resist, customers believe that e-books should be priced somewhere between free and $9.99. Continue reading “Adapt to Customers or Perish”

Don't Outsource Social Media to Interns

I’m old enough to remember the early days of the web. Back then (not too long ago, the 1990s), organizations didn’t take this online medium seriously. The web site paled in importance to the newsletter or magazine, at least according the leaders of the time. After all, who reads things on a computer? The Internet was a place for nerds and geeks, for them to discuss Star Trek trivia and learn arcane HTML codes.

If you ran a company or a nonprofit, you really didn’t need a web site, or so people believed. And if you wanted a web site, you could have your nephew build it. He could make something flashy and “cool” like MySpace.

I see the same attitude today toward social media. Why should an organization invest in Facebook or Twitter? Let the interns handle it…

But would you trust an intern to be the voice of your organization? That’s the point I made in a recent article in AOL Government. If you accept the fact that social media is important (and you should, because that’s where the audience is), then why would you hand over these communication efforts to those who know the least about your company? Do you trust college kids to spread your message, respond to questions and interact with potential customers? Do they know the hot-button issues within your company? The language that you use with customers? Your customer service standards and policies? The things that they’re *not* supposed to talk about?

And what happens when the interns leave? They take all that hard-won knowledge about your organization with them, as well as valuable expertise in social media. And they may take the Twitter account as well.

Social media is too important to be left to a transient workforce. Companies and organizations should take a deliberate approach to this dynamic new tool. The keys to the social media kingdom shouldn’t be in the hands of someone who just walked in the door.

Your voice online should be controlled by someone who both knows your company and is familiar with the culture of the web and social media. Look around – you probably have someone already with the requisite experience and interest. They’re probably doing something perceived as more important. But what’s more important than representing your brand in a medium that reaches millions?

Two Americas on the Streets of DC

On the streets of Washington, you will find two competing visions of America.

At the Apple Store in Georgetown, a tribute has been erected to Steve Jobs, artist and entrepreneur. Loyal fans have brought mementos celebrating his illustrious life. The things he created – the Mac, iPod, iPhone, iPad – brought joy to millions as they allowed ordinary people to creatively participate in the wider world.

Continue reading “Two Americas on the Streets of DC”

Steve Jobs at the Intersection of Liberal Arts and Technology

You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.
– Steve Jobs

With the iPod, iPhone and iPad, Steve Jobs changed the way we lived, making computers accessible and personal. He transformed how we relate to electronic devices, putting a heretefor unseen premium on design and usability. Along the way, he upended entire industries, breaking the monopoly pricing enjoyed by greedy music conglomorates and forcing telephone companies to meet the needs of consumers.

Apple is one of the most successful companies in the world and proof of what this country can still accomplish. Only America offers the freedom, creativity and technical knowhow necessary to give rise to a media corporation like the Cupertino giant. Steve Jobs liked to say that he existed at the intersection of liberal arts and technology, a genius that would have been crushed among the slave laborers of China or the repressed salarymen of Tokyo. Continue reading “Steve Jobs at the Intersection of Liberal Arts and Technology”

Park Ranger Photo Kerfuffle

With this photo, I have inadvertently started a kerfuffle (love that word).

It was part of a series of photos I took of the Washington Monument inspection for earthquake damage.

I took the above photo because I thought it was kind of funny – a park ranger in his big hat on a bike. I submitted it to The Wash Cycle, a local blog on bike advocacy. They ran it with the cheeky title, Only You Can Prevent Bicycle Crashes.

Commenters on the site identified the ranger as Bill Line, spokesperson for the National Park Service. He’s infamous among local bike advocates for opposing the expansion of DC’s bikesharing service to the National Mall. And here he is riding a bike.

Not only that, he’s not wearing a helmet and talking on a cellphone. A bag swings from his handlebars, unsafely. Commenters on the site also critiqued his ancient flip-phone and ratty handlebar tape.

Without meaning to, I made news. This simple photo tells a story. Several of them actually, if you want to interpret the image that way. It reveals the hypocrisy of bike opponents riding bikes, as well as a cavalier attitude toward bike safety.

This blog kerfuffle also highlights the fact that public servants are public. What they do is out in the open and possibly recorded by accidental citizen journalists, like myself.

I was on a job interview recently and was asked to define “open government,” the movement to make government transparent and accountable to citizens. This photo is a perfect (though minor) illustration of open government in action, showing what happens when citizens get an unvarnished look at public servants at work.

update: this story was republished on e.politics, a blog that covers digital advocacy. And the photo appeared on Greater Greater Washington.

We Are All Content Marketers Now

Content marketing is defined as:

the creation or sharing of content for the purpose of engaging current and potential consumer bases.

We’re all in the marketing biz now, defined by the content that’s available about us online. Whether it’s a post about World of Warcraft in a gaming forum, a Facebook complaint about teenagers at the mall, or a well-sourced article in a scholarly journal, our identities are a function of the web. We may be very different people in real life, but for potential employers, customers, friends or romantic partners, first impressions are formed by what pops up during a Google search.

Unless you’re living off the grid in some Nevada desert, this information, this shadow-version of your self exists in cyberspace. Details about your life are posted online (like that you finished in 122nd place in the local fun run), without you probably even being aware of it.

You could rage against this loss of identity or you could do something about it. Content marketing is doing something about it. Instead of just being a viewer of content, start actively creating it. Register a site in your own name. Create a blog. Tweet, comment on stories and contribute to online forums.

But do so consciously. Be aware that you’re shaping your personal brand online. Think about the searches that people will be doing in the future and how you want to appear in them. Don’t let other people define you – use content marketing to shape your image online.

New Essay: The Washington Literary Inferiority Complex

Why do the great novels of our age emerge from New York and not DC? Washington is the capital of the country, except when it comes to fiction-writing.

I examine these questions in The Washington Literary Inferiority Complex, recently published by nthWORD Shorts. I think it’s time for the Great Washington Novel.

The Software is Wrong, Not the People

It was a small moment at the WordPress DC Meetup. One of the creators of WordPress, Matt Mullenweg, was in town. He had come to this monthly meeting at Fathom Creative to learn what the local community wanted in the next version of his web publishing software.

The media library in WordPress was discussed. Mullenweg admitted that it is confusing and gets difficult to manage once you have lots of images in the library. A man in the audience brought up a technical issue he had with the library. Mullenweg explained that you could actually do what the man wanted to in WordPress but stated:

The software is wrong, not the people.

This is a revolutionary statement. Mullenweg could have just told the man that “you’re doing it wrong” before telling him the “right” way to work with WordPress. Instead, the fact that users had problems with the media library told him that the software needed to be improved.

It’s a contrary notion. We all adapt to clunky and ever-changing software, relearning the basic tasks needed to accomplish our work – where’d they move the print button?

And we cope with this increasing complexity without complaint. Because no one wants to look stupid. You can’t figure out the ribbon in Microsoft Word? You must be the idiot, not the software.

This is especially true in the world of content management systems for web sites. I’ve worked on large-scale web sites for more than a dozen years as a web editor, producer and site manager. I remember when we did things in HTML. I have fond memories for Claris HomePage. Compared to the complexity of managing a large site in Dreamweaver, a CMS seemed like a brilliant idea.

Be careful what you wish for. Over time, I’ve had the fortune/misfortune to use nearly every major CMS out there.

The simple publishing tools that we used back in the 90s “evolved” into massively complex structures requiring expensive experts to install and administer. CMS like SharePoint, Vignette and Percussion are punishing experiences for the user, turning the joyous task of writing into a machine-led death march. You enter your content and then engage in a series of database programming tasks, with the hope that at the end of it, if everything goes well, your article will appear in the correct format on the web site at the next publishing cycle.

It’s no wonder that there’s so much bad writing online when the publishing tools are so lousy.

WordPress is different. Being open-source, and closely tied to the community (would Steve Ballmer listen to your feedback?), it has a different philosophy – “The software is wrong, not the people.”

Of course, it’s not perfect – the media library definitely needs some work – but it’s easy to use and adaptable. WordPress now powers more than 50 million web sites.

And, most importantly of all, it’s software that people want to use. No one feels passionate about SharePoint. But they do about WordPress. This enthusiasm will lead to its greater adoption. Over time, the users will prevail.

Overcoming Writer’s Block

Everyone writes. In this digital age, we’re creating more words than ever. Whether it’s an email to a client, a persuasive blog post or the Great American E-Book, the ability to explain yourself in writing is the critical skill of the Internet era.

Despite this profusion of words, people often encounter writer’s block when attempting large or significant projects. They can fire off tweets and snarky Facebook comments all day long but their fingers stall when it comes to crafting something that really matters.

After I wrote my novel Murder in Ocean Hall, the question I got most was, “How?”

How did I muster up the patience to devote so much time to a single idea? How did I keep at it? How did I overcome the inertia of writer’s block to get started?

Writer’s block happens to everyone. But it can be overcome. Continue reading “Overcoming Writer’s Block”